Frankfort's Luxury Limo Service

Reservation Policies

Please read these policies carefully before making your reservation. By booking with us, you agree to the following terms.

• All deposits are NON refundable. A deposit is charged to hold a reservation and take a vehicle of your choice off the market until the date of service.
• Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.
• The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party.
• A fee of $300.00 for each carpet or seat burn.
• Sanitation fee is $1,000 (or at driver's discretion in case anyone gets sick).
• Drug consumption and use is prohibited by law. Any fines will be paid for by the customer.
• The driver has the right to terminate run without refund if there is blatant indiscretion on the part of the client(s).
• We do not allow food consumption in our limos.
• Smoking is not permitted in our limousines.
• Overtime pay will apply after the first 10 minutes of prearranged time described on the run sheet and will be charged on an hourly basis.
• Not responsible for delays or termination in winter caused by unsafe road conditions (i.e. not salted, accidents, etc.).
• Not responsible for articles left in the limousine.
• Balances to be paid to the driver on the run date at the start of the run.
• Vehicles cannot be loaded beyond seating capacity.
• Airport trips: We monitor all flights and adjust scheduling accordingly. We cannot guarantee availability of a vehicle when flights are more than 45 minutes late. In this case the availability of the reserved type of vehicle might change.

• All outbound airport sedan trips must be canceled at least 12 hours prior to reservation for a full refund.
• All inbound airport sedan trips must be canceled at least 12 hours prior to departure for a full refund, and 12 hours for stretch limos and buses.
• All no shows will be charged a full fare plus 20% gratuity.
• Wait time starts after 45 minutes of gate arrival for domestic flights and 60 minutes for international flights.
• Wait time for airport trips is $15 per every 15 minutes.
• All other reservations must be cancelled at least 7 days prior to reservation not to incur the full amount of the reservation.
• Wait time for other reservations is from $30 to $75 per every 15 minutes of waiting.
• All Covid-19 cancellations will have the same rules as above.
• Any trip not cancelled within these timeframes will incur a full charge.